Shipping policy

Shipping Policy

Processing Times

All items are made to order and personalised.

Please allow 5 -12 business days for your order to be created before dispatch.
Processing times may vary during busy periods, but we will always aim to complete your order as quickly as possible.

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Delivery Times

Once your order has been dispatched, estimated delivery times are:

• UK Standard Delivery: [2–4 business days]

• UK Express Delivery: [1–2 business days]

Please note that delivery times are estimates and may vary due to factors outside of our control, such as courier delays.

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Shipping Confirmation & Tracking

You will receive a confirmation email once your order has been dispatched.
Where available, tracking details will be provided so you can follow your delivery.

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Delays

While we do our best to meet all estimated timeframes, delays can occasionally occur.
We are not responsible for delays caused by the courier, but we will always do our best to assist you in resolving any issues.

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Incorrect Address Details

Please ensure your shipping address is entered correctly at checkout.

We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.
If your order is returned to us due to an address issue, additional postage may be required to resend it.

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Lost or Missing Orders

If your order has not arrived within 5 days of dispatch, please contact us at info@mixific.co.uk

We will investigate with the courier and work with you to resolve the issue.
Where appropriate, a replacement or refund may be offered.

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International Shipping (if applicable)

We may offer international shipping to selected locations. Delivery times and costs will vary depending on the destination.

Customers are responsible for any customs fees, duties, or taxes that may apply.